Our returns policy is designed to ensure your satisfaction with your purchase from All Mountain Adventures. For items that are faulty, you have the right to return them within 14 days from the time of receiving the item to receive a full refund or a like-for-like replacement. This means that if the item you received is defective or doesn’t meet your expectations, we will be happy to assist you in resolving the issue.
However, please note that our “Direct Print to Item” merchandise is custom-made and cannot be returned unless there is a fault with the item. These items are made on demand.
If you have any concerns about the sizing of clothing items, please feel free to contact Emma at emma@allmountainadventures.wales. who will be able to provide guidance on the most appropriate size for you.
Regarding our cycling kit, you can also return it within 14 days for a full refund or exchange if you change your mind or encounter any faults with the product. We want to ensure that you are completely satisfied with your purchase, so we are here to assist you throughout the process.
If you wish to make a return, please contact us to arrange a returns label and then send the item(s) to the following address:
All Mountain Adventures
Attention: Emma Manning
15 Hadley Gardens
Rogerstone, Wales
United Kingdom
NP10 9QA
If you have any further questions or need assistance with your return, please don’t hesitate to reach out. We’re here to help and make your experience with All Mountain Adventures as smooth and enjoyable as possible!